Claims advocacy is the service a broker provides after a loss: actively managing the claim on your behalf, pushing the carrier for a fair settlement, and making sure nothing falls through the cracks. It is the difference between a broker who submits your claim and disappears, and one who fights for the outcome you paid premiums to receive.
For mid-market businesses with complex claims, advocacy is where a broker earns their commission. For SBA-financed properties, hazard insurance claims must be handled correctly to satisfy both the insurer and the lender.
Key Takeaways
- What it is: Your broker actively manages your claim, negotiating with adjusters and challenging low valuations
- When it matters: Complex claims, disputed coverage, business interruption, and multi-party losses
- What a good broker does: Reviews adjuster estimates, engages independent experts, pushes for the policy full value
- Cost: Claims advocacy is part of the broker service, no additional fee
- Lender claims: SBA and commercial mortgage claims require coordination with the lender as loss payee
Disclaimer: This article is for informational purposes only. Consult our licensed advisors for guidance specific to your business.
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Hotaling Insurance Services structures insurance programs for mid-market and enterprise businesses across Houston, Miami, and NYC.
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